We, at tonkinhandicraft@gmail.com Store , strive to delight our customers with everything from our products to our services. As part of our commitment to this goal, we do allow order cancellations under certain conditions. 

If you would like to cancel your order, please make sure to email us at tonkinhandicraft@gmail.com within 24 hours from the purchasing time. Every cancelation request made later than 24 hours will not be accepted.

ORDER REVISION

After you place an order, we will give you 12 hours to revise it so if you would like to change any information in your order (color, address), make sure that you contact us before 12 hours is passed.

Besides, if you found that you ordered the wrong product and would like to re-order, email us immediately via our support email tonkinhandicraft@gmail.com within 12 hours from the purchasing time.

In case you would like to change the variant you ordered, you only need to inform us:
– The new order has a same price with the old order, we will assist you to change it on our system
– The new order has a lower price than the old order, we will assist you to change it on our system and refund the rest of the order’s amount you paid to your account in 5-7 days (based on your bank)

CONTACT US:

Email: tonkinhandicraft@gmail.com